FAQ’s

All orders are created and packed with  one at a time. Orders generally ship out within 1-3 business days, and are sent USPS First Class (3-5 day delivery) or Priority Mail (2-3 day delivery.) Both come with a tracking number and Priority comes with insurance. Custom orders have different lead & ship times and the above processing time does not apply to them.

If you need your order expedited, you will need to purchase additional shipping. Click here to add it to your cart. Please do not make a purchase and leave us a note asking for your order to be expedited without purchasing the additional shipping. We cannot be held responsible once the order leaves our hands. We’ve had great experience with USPS but once they have it, it is out of our control.

If you need your order expedited, you will need to purchase additional shipping. Click here to add it to your cart. Please do not make a purchase and leave us a note asking for your order to be expedited without purchasing the additional shipping. We cannot be held responsible once the order leaves our hands. We’ve had great experience with USPS but once they have it, it is out of our control.

Yes! Just select the envelope color you want, and then select the “one stamp” option under the postage drop down menu. Then add the card to your cart and leave the message you want written inside in the special instructions for seller box. Also be sure to leave BOTH your address and the recipient’s address, and indicate which is which! We’ll take care of it from there! 🙂

We provide tracking numbers for every United States shipment, both First Class & Priority. Insurance is only included on priority packages.  There is no tracking for international packages.

We are happy to ship internationally, however we cannot promise that your package will arrive by a certain date. Sometimes packages are held up in customs for seemingly no reason, and transit times vary wildly. For anything bigger than a single greeting card, we ship USPS First Class International Mail, which is the only cost effective option. Single greeting cards can go as non-machinable letters, which is significantly less expensive. There is no tracking for international orders. We are not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be.

Cut-off dates are usually in the shop announcement, or home page. We guarantee on-time delivery only if you order by our cut-off dates. If you order later we will do our best to get it to you, but no pinky promises! If you’re not sure wether your order can get to you in time, shoot us an email: heythere@thewittygrittypaperco.com and we’ll personally walk you through the options. 🙂

All Card and Art Print sales are final. Due to the difference in monitor settings between computers, we cannot accept returns for items that look different to you in person. We try our very best to represent our products as accurately as possible using natural light and high-quality images. Thank you for understanding!

We are happy to send a replacement free of charge if your item was damaged or lost in transit or if we made a mistake and sent the wrong thing. Keep in mind that we are real people with real feelings and occasionally make mistakes. 

Our Cards and Art Prints are all digitally printed on eco-friendly paper, (100% recycled & manufactured with only renewable electric power) in house in our cozy Buffalo, NY studio. For large orders, we occasionally partner with a local, second generation print house in Clarence, NY. Our gift tags, coloring books & emergency kits are also printed & assembled in house. Our mugs are fabricated and printed in Florida, our note pads are printed and assembled in New Mexico and our phone cases are fabricated and printed in Ohio.

Unfortunately we are not able to change or customize any of the products in our line. However, if you would like a custom design made just for you from scratch, feel free to contact us for a quote. 🙂

We use only the finest quality watercolors and illustration inks to design the hard copies for each and every one of our products. They are then scanned, polished and formatted for print. For more info on the art side of our business, visit our YouTube channel!